Operations Associate

Operations Associate

The TemPositions Group of Companies has an exceptional opportunity for an Operations Associate to join our Eden Hospitality team.

Founded in 1962, The TemPositions Group of Companies is a privately owned, full-service staffing firm headquartered in New York City with 14 specialized staffing divisions. For more than six decades, we have built a reputation for delivering exceptional service to both our clients and employees. Our commitment to excellence has earned numerous industry accolades, including the Forbes Magazine Excellence in Business Award and the Inc. Magazine Entrepreneur of the Year Award, recognizing our contributions to the staffing and human resources industry.

For over 24 years, TemPositions Eden Hospitality has specialized in providing outstanding hospitality professionals to clients throughout New York City across the corporate, catering, educational, and entertainment sectors. Our success is built on exceptional customer service and a team of professionals with extensive hands-on hospitality experience. Because our internal staff understands the unique demands of the industry, we are able to identify and place the right talent to meet each client's specific needs.

We are seeking an Operations Associate to support our fast-paced, high-volume Hospitality Staffing Division. This role is ideal for someone who thrives in a collaborative, team-oriented environment where flexibility, adaptability, and strong communication are essential. Our team works as one cohesive unit, supporting one another to deliver exceptional service to both clients and candidates. To foster collaboration and operational excellence, team members are cross-trained across multiple functions, allowing them to seamlessly adapt to changing business needs while ensuring outstanding service at every stage of the staffing process.

Position Summary:

The Operations Associate serves as a critical link between clients, candidates, and internal teams within a high-volume hospitality staffing division. This role is responsible for integrating into a team to coordinate daily operations, scheduling, employee relations, recruitment and onboarding to ensure exceptional service delivery and successful execution of hospitality assignments.

The ideal candidate possesses exceptional problem-solving skills, adaptability, and a highly professional and responsive communication style.

This is a hybrid position requiring schedule flexibility due to the seasonal nature of the hospitality industry and fluctuating client demands. Availability to address urgent staffing needs outside of traditional business hours is required.

Job Responsibilities:

Scheduling & Client Coordination

• Manage high-volume staffing requests for corporate dining, catering, special events, and institutional clients.
• Process client requests and confirm that all necessary details needed have been provided. 
• Match temporary employees to assignments based on skill set, availability, and client preferences.
• Monitor daily schedules, staffing levels, and employee availability to ensure adequate coverage.
• Respond quickly and effectively to call-outs, schedule changes, and emergency staffing situations.
• Maintain regular communication with clients regarding staffing updates, changes, and service concerns.
• Address client and employee complaints professionally and assist in resolving operational issues.

Recruitment & Onboarding

• Source, screen, and interview candidates for front-of-house and back-of-house hospitality positions.
• Coordinate the onboarding process, including employment documentation, paperwork, reference verification, background checks.
• Maintain a pipeline of qualified candidates to support changing business needs.
• Operations & Employee Support
• Maintain accurate records of employee availability, skills, certifications, and assignment history.
• Monitor attendance, callouts, lateness, and performance trends and document employee-related concerns.
• Provide coaching regarding professionalism, attendance, appearance standards, uniforms, and company policies.
• Support employee engagement and contribute to a positive employee experience.
• Assist in resolving employee concerns and workplace issues in a timely and professional manner.
• Assist with other duties and corporate projects as needed.

Payroll Administration & Compliance

• Review timecards, attendance records, and payroll adjustments prior to payroll deadlines.
• Ensure compliance with labor laws, client requirements, and company policies.

Process Improvement

• Identify opportunities to improve staffing workflows, communication processes, and overall efficiency.
• Collaborate with internal departments to support technology enhancements and process improvements.
• Contribute to the development and maintenance of policies and procedures that promote consistency and accountability.

Qualifications: 

• A minimum of 2 years of experience in staffing, human resources, recruiting, or high-volume hospitality or event operations.
• Bachelor's Degree required. 
• Experience in Hospitality (any position or level) is a plus.
• Experience working in a fast-paced environment with competing priorities and tight deadlines.
• Able to work projects to completion.

• Capacity to manage multiple projects simultaneously and prioritize according to needs.
• Ability to work independently as well as with all levels of staff.
• Must be self-motivated and have the ability to work with diverse personalities in a dynamic and demanding environment.
• Excellent verbal, communication and writing skills.
• Extremely polished and professional.

Core Competences Required

• Attention to detail
• Effective Communication
• Follow-Through
• Operational Foresight 
• Nuanced Thinking 
• Situational Discernment

Technical Skills

• Experience with Applicant Tracking Systems (ATS) and scheduling software, similar platforms.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Experience maintaining databases and generating reports.

Schedule Requirements

• Hybrid work environment.
• Schedule flexibility is required due to the seasonal nature of the business and fluctuating staffing demands. 
• The schedule will include closing responsibilities, with an end time that may fluctuate but is ordinarily anticipated to be in the vicinity of 6:00 p.m. 
• Availability to address urgent staffing needs outside traditional business hours, including evenings, weekends, and holidays may be needed.

Desired Skills & Experience: 

• Exceptional problem-solving skills and the ability to remain calm under pressure.
• Extreme adaptability and the ability to thrive in a rapidly changing environment.
• Highly professional, polite, and responsive communication style.
• Excellent organizational, time management, and customer service skills.
• Strong interpersonal skills with the ability to build relationships with clients and employees.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Be proactive and model, inspire, challenge, enable, and encourage other team members in a growing environment.

Additional Incentives: 

• Competitive salary & Bonus Program
• Hybrid (HQ Office is located in NYC) 
• Health, Dental and Vision plan
• Prescription drug plan
• Life Insurance
• Short and Long - Term Disability
• 401K Plan with company contribution
• Employee Assistance Program
• Certified Staffing Professional training and certification
• Bereavement Leave
• Birthday Off
• Charitable Day Off 
• Paid Time Off & Paid Holidays
• Opportunities for advancement throughout our company
• Ability to make a difference in the organization and community.

Join our growing team today and discover why TemPositions is one of the best to work for in the staffing industry!

Find out more about us at www.TemPositions.com. 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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Pay:$66,300.00 - $66,300.00